• Amazon is testing a new 24/7 delivery service, offering premium slots for faster shipping options.
• Amazon's new delivery model can add high costs, but increased sales volume could help turn a profit.
• Amazon is also testing premium, faster deliveries for an extra fee.

Amazon built the "Everything Store." Now it's trying to become the every-hour store.

The e-commerce giant is testing a new delivery system that breaks the day into 10 distinct windows spanning 24 hours, according to internal documents obtained by Business Insider.

That's a meaningful expansion from Amazon's traditional delivery hours, which typically run from 6 am to 10 pm. The new structure effectively turns delivery into a rolling, all-day cycle, with faster options carrying premium fees.

The initiative, led by Udit Madan, Amazon SVP of worldwide operations, began as a pilot program with plans to potentially expand across the network later this year, according to the documents.

Selling speed

If successful, it would mark one of the most significant changes to Amazon's delivery model in years, shifting the company from offering fast shipping as a default to selling speed as a premium product.

As part of the effort, Amazon has explored charging extra fees for fast delivery options, including 45-minute and 2.5-hour services, according to the documents.

By expanding delivery hours and introducing paid upgrades for faster service, Amazon is trying to turn the final and most expensive stretch of its logistics network into a new source of profit.

According to internal projections, Amazon projects the new delivery fees and higher sales volume will ultimately make faster shipping a meaningful profit driver, even as it expects hundreds of millions of dollars in near-term costs.

"Explore avenues to monetize (charge ship-fee) on the last 1-hr of delivery," one of the documents stated.

Starting as a small pilot

An Amazon spokesperson told Business Insider the company is conducting a "small pilot in a few US locations" to test a new delivery structure that will "introduce shorter delivery windows" and provide customers with "more frequent delivery options throughout the day."

Amazon has not decided on the future rollout of the new program and is evaluating customer response before deciding whether to expand it more broadly, the spokesperson added.

This is unrelated to last week's launch of 1-hour and 3-hour delivery options, the spokesperson also said. That built on a limited 30-minute ultrafast service introduced last year.

"We are always innovating on behalf of customers and continue to find new ways of offering them lower prices, greater selection, and more convenience," the spokesperson said in an email statement.

Slicing up a day

Under the new system, Amazon divides the day into named, overlapping windows, each roughly three hours long.

The windows span early-morning slots like 3 am to 6 am through evening and overnight periods such as 8 pm to 11 pm and 11 pm to 4 am, each with internal codenames ranging from "Sunrise" and "Coffee" to "Nightowl."

The new system also gives Amazon tighter control over how delivery options are presented.

According to the documents, Amazon wants to show customers specific arrival times, making delivery feel precise and predictable, not just fast. For example, it wants to say the package "arrives in 45 minutes," instead of a window range, the documents showed.

The Amazon spokesperson said the company already provides delivery estimates like "arrive by," and, in some cases, more precise timing as it continues to improve accuracy over time. Amazon is not moving to "exact, minute-by-minute scheduling," the spokesperson added.

Amazon believes a steady, deliberate rollout of the new delivery service will help it better learn and measure the impact before expanding across the full network, according to one of the documents.

Speed is expensive

The plan to charge for faster delivery marks a broader shift for Amazon. For years, the company bundled new perks into Prime at no extra cost. Now it's increasingly charging for premium features, from ad-free Prime Video and Whole Foods deliveries to services like One Medical.

For the faster delivery fee, Amazon benchmarked similar services from Walmart, Instacart, DoorDash, and UberEats, one of the documents showed.

The Amazon spokesperson said this is not a shift away from "fast, free delivery" or "a change in approach." The Prime membership continues to offer "significant value, including fast, free delivery on millions of items, alongside optional faster delivery options in some cases," the spokesperson added.

The push for all-day delivery and speed, however, comes at a cost.

One estimate, based on expanding the service to all sites by July, projects more than $330 million in costs this year and over $780 million next year. A slower rollout, reaching full scale by September 2026, would bring next year's costs closer to $490 million, according to the documents.

At the same time, Amazon expects faster shipping to drive higher order volume and revenue, with the goal of ultimately making the model pay for itself.

The company projects the fully scaled program will increase sub-same-day delivery volume by at least 40 million units this year alone, helping offset the added costs through higher sales and new revenue streams, including premium delivery fees. Those fees are expected to generate at least $20 million in incremental revenue this year, according to the documents.

Over time, Amazon expects the model to turn profitable, projecting about $40 million in operating profit this year and roughly $260 million in 2027 if fully rolled out by September 2026, the documents added.

That helps explain why Amazon is moving quickly to expand all-day delivery. The company wants to "blitz scale" the model across its network this year after the current pilot test, according to one of the documents.

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• Target used to have one of retail's top mobile apps, but competitors are catching up.
• Over the past year, the company has quietly rolled out several AI-powered shopper-friendly features.
• I tried them out and found three ways the refreshed app makes shopping easier.

Target's mobile app has long been one of the company's not-so-secret weapons.

The retailer was an early mover among its brick-and-mortar peers to seriously invest in its digital business. The app drove Target's early success in curbside pickup and continues to serve as a hub for its membership programs.

I started shopping at Target much more often when my first daughter was born during the pandemic, and I often wished more retailers had apps as useful as the one with the Bullseye logo. The store map was a particular timesaver for me during a very busy time in my family's life.

In recent years, the competition has stepped up to narrow Target's lead, or in some cases, surpass it.

From scan-and-go self-checkout in the Walmart and Sam's Club apps, to Lowe's and Home Depot helping shoppers find and learn more about products in their stores, mobile apps have evolved into much more than a pocket-sized version of the company's website.

Not every store's app needs the same features, but it was starting to look like Target was losing its advantage.

Roughly one-fifth of Target's merchandise sales last year were made via web or app, or more than $21 billion. Beyond the e-commerce factor, good apps matter because shoppers are still very much going into stores, only now they're more likely to have a phone in hand while they fill their carts.

"About a third of our guests are using their app in the store," Target's chief revenue and digital officer, Sarah Travis, said at a meeting with investors and media at the company's Minneapolis headquarters earlier this month, which I attended.

Travis showed how Target has responded to this shift with several new, user-friendly features intended to make shopping easier. I was surprised to see these upgrades had been rolled out so quietly.

Unlike Target's flashy partnerships with Google or OpenAI, these new features involve more subtle integrations of artificial intelligence to supercharge common tasks.

"Target's unique opportunity is to think holistically about guest experience," Travis said, referring to this blended digital and physical approach to shopping. "The experience that you get today is vastly different than the experience that you would have gotten six months ago."

Once I got home, I decided to try them for myself. The features aren't all exclusive to Target, but three struck me as much-needed additions to the app experience — especially if Target wants to get shoppers to come back.

A handwritten list scanner

Like physical stores, the paper (or whiteboard) grocery list is still very much a reality for many US households.

I can't speak for everyone, but my family rarely makes grocery lists with detailed branding or package info — we list items in general terms like "milk" rather than "Fairlife 2% Organic Lactose Free Milk — 52 fl oz."

Now, in the My Target tab in the app, there's an option to "scan a paper list," which uses the phone's camera to capture handwritten text.

Once the app processes the image, it pulls up to 20 relevant product listings per list item to either add to an in-app basket or shopping list, turning your handwritten notes into an order that you or someone else can fulfill with precision.

It worked pretty well when I tried it, except when the app assumed I was looking for a women's or children's shirt and didn't show any men's options. My paper list just said "T-shirt," so I could have been more specific.

The buy it again tab

Another more prominent tool enhances a preexisting app feature and gives it prominent placement as a tab on the main screen.

Target's app has long made it easy to find past orders and add selected items to your cart. That's still an option, but now the app highlights frequently purchased items, items with active discounts, and stuff you bought a while ago that might be running low.

The tailored experience means that no two shoppers have the same experience, Travis said, adding that the feature "has essentially become a speed run for weekly essentials."

In a few taps, you can be restocked and ready to go.

A more helpful map

In my experience, one of the Target app's most useful features — by far — is its mapping tool that shows where to find a product in a sprawling store. This is especially helpful when traveling or when I have to go to a location across town.

When Home Depot rolled out its own version, called Store Mode, I found myself wishing Target had something to match. Now it does, thanks to the same geolocation startup, which says it also provides the service for Dick's Sporting Goods.

With the recent upgrade (and location sharing turned on), the app now prompts in-store customers to enter "Store mode," which enables a batch of map-based features, including where to find current deals and promotions.

In the "List" tab, rather than having to hunt for items one-by-one, everything on your in-app list (that you scanned earlier) shows up as a pin on the store map, helping plan a path to get what you came in for without bouncing all over the place.

It's a win for Target as well. "When guests use store mode, their baskets grow by more than 7%," Travis said.

These upgrades show that Target's app is still in the game with one of the most useful shopping apps around, and I can see it saving time and money on my next Target run.