Visualização normal

Received before yesterdayNegócios

4 Tesla owners react to their FSD dreams getting crushed: 'It feels like a bait and switch'

27 de Abril de 2026, 12:00
Tesla Model 3
As far back as 2016, Tesla said all its vehicles have hardware capable of supporting unsupervised Full Self-Driving.

Bloomberg/Getty Images

  • Bought a Tesla before 2023? Bad news: your car won't be able to drive itself.
  • Elon Musk said last week that vehicles with previous-gen tech can't support full autonomy.
  • Longtime Tesla owners told Business Insider they felt let down by the company's announcement.

For years, Tesla sold its EVs with the promise of an autonomous future. Now, some owners face being left behind.

On Tesla's earnings call last Wednesday, Elon Musk said that Tesla vehicles shipped before 2023 — which are equipped with a previous-gen Hardware 3 computer — would not be able to achieve fully unsupervised Full Self-Driving (FSD).

"I wish it were otherwise, but Hardware 3 simply does not have the capability to achieve unsupervised FSD," said Musk.

The billionaire said that Tesla would offer Hardware 3 owners the choice of a "discounted trade-in" or a physical replacement of their car's computer and cameras at "micro factories" in major cities.

The announcement is a major blow for longtime Tesla owners, who paid thousands of dollars and have been waiting for years under the impression that their vehicles have the tech necessary to achieve fully autonomous driving.

As far back as 2016, Tesla stated in marketing materials that all its vehicles had the necessary hardware for "full self-driving capability at a safety level substantially greater than that of a human driver."

Elon Musk holding a microphone in front of a Tesla.
Elon Musk is known for his ambitious predictions about self-driving cars, some of which haven't panned out.

Christian Marquardt/Getty Images

In a 2019 tweet, Musk said that all Tesla vehicles produced since 2016 had the right hardware for FSD or were "trivially upgradeable."

"It feels like a bait and switch at this point," Andrew Apperley, who bought a used 2018 Model 3 with FSD for $53,000 in 2023, told Business Insider.

"They kind of shot themselves in the foot by saying that this is going to come, and then it never does," Apperley said, adding that he felt like Hardware 3 customers would find it hard to trust Tesla and Musk's promises in the future after waiting in vain for unsupervised FSD.

Tesla did not respond to a request for comment from Business Insider.

Autonomy angst

Rick Flashman, who paid $10,000 for FSD when he bought his Model 3 in 2022, told Business Insider that, despite receiving increasingly generous trade-in offers from Tesla, he was not interested in swapping out his EV for a vehicle with up-to-date hardware.

"My car's in great shape. It's got 73,000 miles, it's driving perfectly, so I have no reason to upgrade it," Flashman said.

The Florida resident said that FSD was one of the main reasons he bought a Tesla, adding that he uses it for "over 90%" of his driving.

Hardware 3 vehicles in the US run a more limited version of FSD, with Tesla planning to release a "lite" variant of FSD version 14 for older vehicles in June.

Despite his car's limited capabilities, Flashman said he was well satisfied with the tech and is happy to wait for the overhaul Musk promised on Wednesday.

"It might take another year, but I'm one of the ones who's just waiting it out," he said.

"I wish it were sooner, obviously. But I don't feel like I was ripped off," Flashman added.

Rick Flashman
Rick Flashman with his Tesla Model 3.

Rick Flashman

Matt Simmons, a Tesla owner who bought his Model 3 Performance in 2019, told Business Insider he added FSD for an extra $6,000 because he was curious about the hype. Seven years later, he says he rarely uses the feature.

"It kind of sucks, if I'm being honest," said Simmons, who said he doesn't use FSD on highway trips because of issues with the software's speed control.

Simmons said that he was not surprised by Musk's comments, pointing to the Tesla CEO's track record of making ambitious predictions for self-driving cars have often failed to fully pan out.

"We realize we're being strung along at this point," Simmons said.

The Pittsburgh resident described his Tesla as "long paid for" and said he had no intention of trading it in for a more advanced model.

"That would mean I'd have to buy another Tesla," said Simmons, who said he was hoping that rival EV maker Rivian would offer a similar deal for disenfranchised FSD owners.

Backlash goes global

Some Hardware 3 owners are done waiting for the software they paid thousands of dollars for years ago.

Tesla is already facing several lawsuits in the US from owners who say they were misled by the company's FSD marketing, and the backlash is starting to go global.

Earlier this month, Tesla finally received the green light to launch FSD in the Netherlands, marking the tech's debut in Europe after a yearlong campaign to woo regulators.

However, the rollout in the Netherlands excluded Hardware 3 owners, prompting Mischa Sigtermans, an executive at Amsterdam-based Ryde Ventures, to start a website to gather European Tesla owners for potential legal action.

Mischa Sigtermans Tesla
Mischa Sigtermans with his Tesla Model 3.

Mischa Sigtermans

Nearly 4,000 verified Tesla owners have now signed up to Sigtermans' website.

The Model 3 owner, who paid 6,400 euros ($7,530) for FSD in 2019, told Business Insider that Musk's comments confirmed many owners' worst fears, and said that the proposed solution of a discounted trade-in would simply make owners "pay for the same broken promise twice."

"Musk said out loud what many of us have been saying for months, if not years," said Sigtermans. "The admission is there, the solution isn't."

Read the original article on Business Insider

Watch the Cybercab robotaxi roll off Tesla's production line

24 de Abril de 2026, 12:33
A gold Tesla Cybercab drives down a city street.
Elon Musk posted a video on Friday that appears to show several production-level Cybercabs rolling off the factory line.

Andrej Sokolow/picture alliance via Getty Images

  • Elon Musk shared a video that shows Cybercabs rolling out of the factory.
  • The Cybercab is Telsa's upcoming two-seat, fully autonomous vehicle with no steering wheel or pedals.
  • It's a huge part of Tesla's multibillion-dollar bet that it can become an AI and autonomy brand.

Tesla says its dedicated robotaxi model is finally in production.

On Friday, Tesla and its CEO, Elon Musk, shared a video on X showing several Cybercab units rolling off the production line in Austin.

The footage was filmed from inside the vehicles as they moved through the factory campus — and suggests Tesla is moving the Cybercab closer to reality.

Purpose-built for autonomy

Cybercab in production now at Giga Texas pic.twitter.com/Y9qG3KyWBa

— Tesla (@Tesla) April 23, 2026

Tesla is making a multibillion-dollar bet that the company can pivot from traditional car sales to an AI-driven robotaxi and robotics business.

The two-door, two-seat Cybercab — which does not feature a steering wheel or pedals — is one of the major pillars of that bet.

Just over a month ago, the automaker said it had just built its first production Cybercab. Now, the videos suggest Tesla has built multiple units, with Musk also reposting footage of Cybercabs seemingly turning onto a public street.

Autobots, assemble! https://t.co/bnjXKLpOeK

— Tesla Optimus (@Tesla_Optimus) April 24, 2026

Starting production is only one step in a much larger challenge.

Tesla has yet to deliver fully autonomous driving at scale. During Wednesday's earnings call, the company removed specific timelines for robotaxi launches in five new cities.

Meanwhile, competitors like Waymo already operate driverless ride-hailing services in several cities.

Still, the videos suggest progress for a vehicle Musk has said would ramp "agonizingly slow."

The company didn't immediately respond to a request for comment from Business Insider.

Read the original article on Business Insider

Delta joins a growing list of airlines hiking checked bag fees. See which carriers are increasing prices.

7 de Abril de 2026, 12:12
Airport passengers walk while carrying suitcases on the Delta Air Lines curbside.
Some airlines have increased checked-bag fees amid rising jet fuel costs.

Qian Weizhong/VCG via Getty Images

  • Spiking jet fuel prices have left airlines looking for ways to recoup their extra costs.
  • Many airlines have already increased ticket prices, and now some are bumping checked bag fees.
  • Delta Air Lines said it will increase fees for first and second checked bags by $10 from Wednesday.

Travelers are feeling the pinch from the war in Iran.

Many airlines have already increased ticket prices and introduced fuel surcharges, but now there's a new target: checked bags.

Three major US airlines have increased baggage fees in recent days as soaring jet fuel prices have left them scrambling to offset skyrocketing costs.

The US and Israel's war on Iran has caused supply chain disruptions, leading to a surge in jet fuel prices, which has tightened margins for airlines.

Flight prices are rising as a result, and some airlines have already canceled — or are planning to cancel — flights due to the jet fuel shortages.

See which airlines have increased their fees for checked luggage:

Delta Air Lines
An airplane with a Delta symbol on it is parked on a grassy runway against a blue sky.

Patrick van Katwijk/Getty Images

Delta Air Lines will increase fees for first and second checked bags by $10 from Wednesday, according to a statement shared with Business Insider.

For the third checked bag, fees will increase by $50. The changes apply to domestic and select short-haul international routes, and will not impact long-haul international flights or complimentary bag benefits, the airline said.

"These updates are part of Delta's ongoing review of pricing across its business and reflect the impact of evolving global conditions and industry dynamics," Delta said in the statement on Tuesday.

United Airlines
A United Airlines Boeing 777 airplane takes off from Heathrow Airport against a blue, cloudy sky.

Peter Nicholls/Getty Images

United Airlines said on Friday that it was raising the fees for first and second checked bags by $10. Like Delta, it said it will charge an extra $50 for third bags.

The airline said in a previously shared statement to Business Insider that this would apply to "customers traveling in the US, Mexico, and Canada and Latin America beginning with tickets purchased Friday, April 3."

JetBlue
Board with the "jetBlue" logo in the airport in front of a woman carrying two black suitcases.

Justin Sullivan/Getty Images

JetBlue increased its checked baggage fees at the end of March.

The price of a first checked bag for a domestic flight has risen to $39 from $35 on non-peak days, and to $49 from $40 on peak travel days.

In a previous statement to Business Insider, the airline did not directly reference rising fuel prices as the reason for the fee increase, though it did note that its operating costs are rising.

"As we experience rising operating costs, we regularly evaluate how to manage those costs while keeping base fares competitive and continuing to invest in the experience our customers value," a spokesperson for JetBlue previously told Business Insider.

Read the original article on Business Insider

Trump says he will sign an executive order to have the Department of Homeland Security pay TSA workers

26 de Março de 2026, 20:39
A Transportation Security Administration (TSA) agent walks past travelers waiting in line at a checkpoint at Hartsfield-Jackson Atlanta International Airport (ATL) in Atlanta, Georgia, US, on Monday, March 23, 2026. President Donald Trump said he did not want Immigration and Customs Enforcement agents detailed to airports to wear masks
President Donald Trump says he plans to sign an order to pay TSA workers amid a DHS shutdown deadlock.

ATL

  • President Donald Trump says he plans to sign an order to pay TSA workers amid a DHS shutdown deadlock.
  • TSA agents face another missed paycheck, causing travel chaos and extended wait times at airports.
  • It is unclear whether Trump has the power to allocate the budget without congressional approval.

President Donald Trump said that he will sign an order "instructing the Secretary of Homeland Security, Markwayne Mullin, to immediately pay our TSA Agents."

Trump made the announcement on Truth Social on Thursday.

"Because the Democrats have recklessly created a true National Crisis, I am using my authorities under the Law to protect our Great Country, as I always will do!" Trump wrote.

It's unclear whether Trump has the power to allocate funds immediately without congressional approval, as the Senate has failed to reach a deal on how to fund DHS. A partial government shutdown began on February 14 due to a stalemate over immigration enforcement, mainly affecting DHS agencies.

The Wall Street Journal reported on Thursday that several Senate Republicans had pressed the White House to consider declaring a national emergency to pay TSA workers.

Trump's comments come as travel chaos intensifies across major national travel hubs. TSA workers are set to miss another paycheck by Friday morning and have begun to call out sick en masse, creating a severe staffing shortage, which is leading to many hours in wait time at TSA checkpoints.

Delta Air Lines suspended travel perks for Congress members and their staff that usually speed up their security checks, citing the government shutdown.

The White House did not immediately respond to a request for comment.

Read the original article on Business Insider

Do you have what it takes to be a TSA agent? Take our quiz on what gets through airport security.

26 de Março de 2026, 14:41
A Transportation Security Administration (TSA) agent assists travelers at a security checkpoint at Philadelphia International Airport (PHL) in Philadelphia, Pennsylvania, US, on Monday, March 23, 2026
A TSA agent at a security checkpoint at Philadelphia International Airport on Monday.

Matthew Hatcher/Bloomberg via Getty Images

  • TSA agents are a hot topic as scores quit and call out sick during the partial government shutdown.
  • Agents undergo up to six months of rigorous training to ensure they can spot prohibited items.
  • Take Business Insider's quiz and see if you know what you can — and can't — bring on the plane.

Do you have what it takes to be a TSA agent?

Transportation security officers don't only screen passengers and luggage, but also ask travelers security questions and look out for suspicious activity.

From the X-ray machine to pat-downs, it takes substantial training to ensure agents can spot prohibited items. Becoming a TSA agent takes four to six months.

And sometimes, what's prohibited might not be as obvious as you think. While there are definite no-nos — like weapons — other banned items are a little more unexpected.

With that in mind, Business Insider created a quiz on passengers bringing items through airport security and take into the cabin with them.

Try it below to see if you know what's allowed and what's not in your carry-on:

TSA issues persist

Staffing shortages are causing enormous lines at airport security checkpoints right now and putting severe pressure on TSA workers.

Large numbers have been calling out since the partial government shutdown began on February 14, which stopped TSA staff from being paid. More than 400 have quit entirely.

The Department of Homeland Security says this leaves "critical gaps in staffing."

"TSA simply cannot afford to lose its screening workforce as it takes four to six months to train new recruits."

During the shutdown, Immigration and Customs Enforcement agents have been deployed to 14 US airports.

That's drawn criticism from many in the aviation industry, including flight attendants' unions, which accused politicians of using workers as "pawns in this dangerous game" in a Sunday statement.

On Tuesday, the Association of Flight Attendants created an online reporting form for its members to flag incidents, like ICE agents "doing work they are not trained to do, such as screening passengers and baggage."

Read the original article on Business Insider

TSA's leader says so many unpaid agents have quit during the shutdown that airports won't be ready for June's World Cup

25 de Março de 2026, 15:44
TSA lines wrap around bag claim.
Quits at the TSA have gotten so bad that it may cause travel headaches in June.

ATL

  • The acting head of the TSA said more than 480 officers working without pay have quit during the shutdown.
  • She said they can't be replaced fast enough to adequately staff airports for the World Cup in June.
  • It could be another saga of long security lines due to understaffed TSA during a peak travel period.

Even if the partial government shutdown ends soon, the fallout at the Transportation Security Administration could spill into the summer's marquee event.

In a House testimony on Wednesday, acting TSA administrator Ha Nguyen McNeill said that so many officers have quit since their pay stopped in mid-February that the agency can't get replacements fast enough to adequately staff airports ahead of the World Cup in June.

She said TSA officers spend four to six months in training before working checkpoints, but the games — which will take place across 16 cities in the US, Canada, and Mexico — start in just 80 days.

"This is a dire situation," she said, adding that more than 480 officers have quit so far. "We are facing a potential perfect storm of severe staffing shortages and an influx of millions of passengers at our airports."

TSA agents haven't been paid for nearly six weeks, yet are deemed "essential" and expected to work during the shutdown, with back pay promised afterward. Their annual pay starts at around $40,000 and averages $60,000 to $75,000 a year with experience.

Still, many live paycheck to paycheck and can't afford to work unpaid for months at a time — quitting and finding another job or doing gig work is often their best option.

Mass TSA agent quits and callouts amid the shutdown, compounded by peak spring break travel, have already created hourslong security lines and stranded travelers. It's a preview of the chaos that could repeat when an estimated 6 million fans descend on potentially understaffed airports for the World Cup.

"If we see any spikes [in attrition], we're going to have to pivot and assess how we are going to staff the FIFA locations adequately," McNeill said.

Passengers traveling to the scheduled World Cup games in San Francisco and Kansas City, however, are likely safe from staffing chaos.

Both city airports use private security officers employed by contract companies instead of TSA, meaning their agents are being paid despite the shutdown.

It's not just the TSA sounding the alarm

Former Republican Sen. from Oklahoma, Markwayne Mullin — who was confirmed as the new head of the Department of Homeland Security on Monday after Kristi Noem's ousting in early March — said in a Senate hearing last week that the US is "behind" on World Cup preparations and the shutdown is making it worse.

"It'll take four months once funding comes in to start replacing those that we've lost for training before we can get them out in the field; we don't have four months with FIFA," he said. "How do we expect these people to stay on the job and work? We're losing institutional knowledge, we're losing people we've already trained."

A TSA agent surveys the security line at New York LaGuardia airport.
A TSA agent surveys the security line at New York LaGuardia airport.

CHARLY TRIBALLEAU / AFP via Getty Images

The mass quits are exacerbating a problem that was already flagged last year.

A February 2025 report from the US Travel Association — long before the shutdown's impact could be factored in — warned that the TSA may not be efficient enough to handle surging travel volumes during the World Cup.

On its busiest days, the agency screened about 3 million passengers. During the games, the organization said that level of traffic would be the norm.

Lawmakers are still negotiating a funding deal to reopen DHS and end the partial shutdown.

Read the original article on Business Insider

Sony and Honda scrapped their next EV before launch. You can still drive it on PlayStation.

25 de Março de 2026, 14:48
The interior of the Afeela, the tech-heavy car that was part of the joint venture with Honda and Sony.
Honda and Sony canceled two Afeela products before they reached production.

Andrej Sokolow/picture alliance via Getty Images

  • Honda and Sony axed the Afeela, a tech-heavy electric sedan that was slated for sale in 2026.
  • The decision leaves Sony Honda Mobility, their joint venture company, in limbo.
  • Analysts say they aren't surprised by the cancellation — but were surprised by how late it came.

The Afeela is dead.

The car — a PlayStation-linked EV developed through Honda's joint venture with Sony — had been positioned as a tech-forward flagship, featuring multiple screens (including on the hood), autonomous driving capabilities, and even a spot to hold a PS5 controller.

Plans to build the $90,000 electric sedan and a future SUV sibling were scrapped on Wednesday.

It's the latest shift in Honda's approach to building EVs in America. Earlier this month, the automaker said it would take a $15.7 billion write-down while canceling several coming EVs, including the Honda 0 Saloon, Honda 0 SUV, and Acura RSX. Honda had already exited a separate EV partnership with General Motors in 2023 and discontinued the Acura ZDX last year.

The decisions leave Honda with one EV in the US market: the Prologue.

Afeela's cancellation stands apart.

A Sony Honda Mobility Afeela on stage at the Consumer Electronics Show in 2026.
SHM showcased the Afeela at CES this year.

Bloomberg/Getty Images

Honda and Sony formed an entirely separate company, Sony Honda Mobility, to develop the car. SHM told Business Insider on Wednesday it's continuing "to discuss the path forward with its parent companies on the future of SHM."

The model's cancellation didn't shock industry analysts.

"This aligns with Honda rethinking its EV plans, especially in the US market," Seth Goldstein, a senior equity strategist and EV industry specialist at Morningstar, told Business Insider.

He said Honda is likely shifting toward a more hybrid-heavy lineup while reassessing how to build profitable EVs without relying on government incentives.

While the cancellation itself wasn't surprising, the timing was.

Sony Honda Mobility recently showcased Afeela at CES, heavily promoted it on social media, and added the vehicle to the PlayStation car racing game Gran Turismo 7 in a 2025 update. Moderators for the r/GranTurismo7 subreddit confirmed to Business Insider that the car is still available to drive in the game.

SHM had said it expected to launch the physical car in California by the end of the year.

شيفروليه تكشف عن سيارتين اختباريتين من كورفيت بقوة هائلة تصل إلى 2000 حصان، ويمكنك تجربتهما الآن داخل لعبة Gran Turismo 7 مع التحديث المجاني 1.62
التحديث لا يقتصر على ذلك فقط، بل يضيف أيضًا:
•سيارة AFEELA 1 المتطورة تقنيًا، موديل 2026.
•رينو أفانتايم النادرة، موديل 2002#GT7 pic.twitter.com/MGrXqQq30T

— GTWorld🇸🇦 (@granturismoSA) August 27, 2025

Pulling the plug on a vehicle so close to launch is "definitely not the industry norm," Adam Bernard, a former director of competitive intelligence at General Motors, told Business Insider.

"A last-minute pull is very unusual," he said.

More broadly, Honda's shift highlights a growing divide in how automakers are approaching the US EV market.

Toyota — long seen as a laggard in fully electric vehicles — has recently accelerated its EV plans, underscoring how differently the longtime rivals are navigating the transition.

Goldstein said Toyota's experience with hybrid systems and battery development may make it easier to adapt its lineup, while Honda now faces a more fundamental reset.

The Afeela's customizable "Media Bar" on its hood. It shows a blue screen with white lettering saying "Happy Birthday Carol!"
The Afeela had a bevy of screens, including on the hood. The front-facing "Media Bar" could be customized with messages.

Stephen Brashear/Getty Images

Still, analysts don't see this as the end of Honda's EV ambitions altogether.

"My guess is that they may revisit their plans and perhaps produce something lower in cost toward the end of the decade," Sam Abuelsamid, an auto industry analyst at Telemetry, told Business Insider.

He added that while Afeela was slated for production in Ohio, Honda is likely to repurpose that capacity for other vehicles rather than leave it idle.

What remains unclear is where Sony Honda Mobility fits into Honda's next phase. A Honda spokesperson said the company had "no insight into the announcement," referring questions to the joint venture.

"This decision follows discussions between our parent companies, after taking into account the significant impact of Honda's EV strategy change," SHM told Business Insider.

Work at Honda or SHM? We want to hear from you. Contact Ben Shimkus at bshimkus@insider.com or Signal at bshimkus.41. Use a personal email address and a nonwork device; here's our guide to sharing information securely.

Read the original article on Business Insider

TSA workers may miss another paycheck Friday. Congress is running out of time before recess.

24 de Março de 2026, 13:52
A TSA agent surveys the security line at New York LaGuardia airport.
A TSA agent surveys the security line at New York LaGuardia airport.

CHARLY TRIBALLEAU / AFP via Getty Images

  • TSA workers are unpaid and face another missed check on March 27 during the partial shutdown.
  • Congress has to allocate funding for TSA workers to get paid, but is scheduled to recess after March 27.
  • In the meantime, travelers have been stuck in chaos as TSA workers call out or quit.

As lines snake across airports and Transportation Security Administration workers clock in for another day without pay, a major turning point in the ongoing chaos looms on March 27.

Come Friday, around 47,000 TSA workers are set to miss yet another paycheck, according to their union, the American Federation of Government Employees. That's due to the ongoing partial government shutdown, which has left most of the Department of Homeland Security unfunded. TSA workers haven't received full paychecks since February 14. As a result, hundreds of TSA workers have quit, and thousands have called out of work, contributing to ongoing travel snarls for Americans trying to fly.

Friday might mark more than another empty paycheck: March 27 is the final date Congress is scheduled to be in session before a two-week recess, and lawmakers need to come to a DHS funding deal for TSA workers to get paid.

Lawmakers have clashed over funding DHS after the fatal shootings of Alex Pretti and Renée Good, with Democrats calling for reforms to ICE and Customers and Border Protection. Ultimately, the rest of the government was funded while leaving DHS in the lurch, even as ICE agents are still paid through separate funding from President Donald Trump's sweeping tax and spending bill last year.

There is some potential for relief. Some lawmakers have signaled that they're ready to move forward on a deal, according to CBS News. If that does move forward, the agency could be funded ahead of the break, and workers would start collecting paychecks again.

"President Trump is using every tool available to help American travelers who are facing hours long lines at airports across the country—especially during this spring break and holiday season that is very important for many American families," Acting Assistant DHS Secretary Lauren Bis said in a statement to Business Insider. "This pointless, reckless shutdown of our homeland security workforce has caused more than 458 TSA officers to quit and thousands to call out from work because they are not able to afford gas, childcare, food, or rent."

The TSA woes are being felt at airports across the country. Some travelers have spent hours waiting in lines and faced harrowing conditions as they attempted to navigate through security. Hartsfield-Jackson Atlanta International Airport and Houston's George Bush Intercontinental Airport are both warning passengers to expect wait times of 4 or more hours. To try to mitigate the situation, the Trump administration has sent in ICE agents, a move that AFGE slammed over agents lacking aviation security training.

Mike Gayzagian, president of AFGE Local 2617, which represents TSA workers in airports across New England, said Friday could mark a "hard choice" for TSA workers. If they go without pay, but know there's a deal in place for funding, there might not be a major staffing issue, he said. He thinks that, for some workers, the "damage has already been done."

"It's a good-paying job, and good-paying jobs are hard to find, and reliable, good-paying jobs are even harder to find. The federal government was the gold standard for good-paying, reliable jobs," Gayzagian said. "After this, that's no longer the case. I think a lot of discussion will surround that fact later on, after this is over."

Read the original article on Business Insider

I waited in a TSA line for 5 hours. I still missed my flight and had to cancel meetings with potential clients.

Joanne Simon-Walters at the airport with the long TSA lined
The author waited in the TSA line for hours.

Courtesy of Joanne Simon-Walters

  • I booked a trip to an important work conference to network and meet with potential clients.
  • When I got to the Hartsfield-Jackson Airport in Atlanta, I saw the long TSA lines and waited hours.
  • I missed my flight and the conference, which cost me business opportunities.

This wasn't just a missed flight. It was my path to a room full of investors at the Transform conference in Las Vegas. It was the kind of access that matters when you're building a new coaching business, and every connection could change your trajectory.

The night before, there was a moment that now feels like eerie foreshadowing. My husband asked what time to set the alarm for so he could take me to the airport. He thought my flight was at 7:35 a.m., not 7:35 p.m. We laughed it off.

In retrospect, we probably should have gone with his plan. If I had gotten there 12 hours early, I might've made that flight. Instead, I did what most of us do. I planned carefully.

Before leaving, I asked my 17-year-old to check TSA wait times. He said it was 45 minutes. I smiled, thinking that sounded too good to be true. From experience, a posted 45-minute wait usually means closer to two hours. I accounted for that.

What I didn't account for was five.

The TSA line wrapped around baggage carousels

By the time I reached Hartsfield-Jackson Airport on Sunday afternoon, the line was too long to be just 45 minutes. It wrapped around baggage carousels and thickened into a dense, slow maze past carousel nine.

I tried to be patient, but none of us was going anywhere. I kept checking the time on my Fitbit, then on my phone, as if one might offer a different reality. I was trying to make sense of what I couldn't control.

That's when something shifted. I couldn't move the line, but I could choose how I met the moment — whether I spiraled into frustration or grounded myself in what I could still impact.

While still in line, I pulled up the Delta app to rebook. Every flight to Las Vegas on Sunday night was sold out. At the same time, I started texting with Delta customer service. They advised me to go to the baggage help area and request that my luggage be removed from the plane.

They submitted the request. I waited, hoping there was still time. Then the status on my FlyDelta app changed to "On board."

I never made it to the gate, but my bag did. While I was returning home, my bag was in Vegas, living its best life without me.

This wasn't just any trip; it was a room I needed to be in

For someone building a new coaching business, the kind of access I would have gotten at the conference is essential.

Transform is a conference focused on the future of work. This year's theme, centered on the Human + AI equation, brings together founders, investors, and leaders to explore how organizations are evolving in real time.

Through curated meetings, hands-on sessions, and structured networking like FastPass, conference attendees are matched with the right people rather than the casual introductions many conferences offer. That was the part I was most excited about.

I had four pre-planned meetings scheduled. Those were conversations that could have turned into partnerships, clients, or long-term collaborations.

I also invested time and resources into being there. While my conference ticket was covered through a volunteer role and I now have a flight credit with Delta, I am still working through hotel charges and other trip expenses I never completed. I rescheduled existing clients to make space for the trip, which means a delay in guaranteed revenue.

More than that, I can't stop thinking about the potential revenue and relationships that could've come from simply being in the room. As an entrepreneur, those moments matter. They are often where momentum begins.

These TSA delays are affecting all of us in different ways

What I experienced isn't unique. Long security delays are causing people to miss flights and opportunities that may never come back. Those impacts show up in the quiet ways our lives are rerouted: a room we never enter, a conversation that doesn't happen, or a deal that doesn't get made.

We call delays inconveniences, but sometimes they cost access. And in business, access is everything.

Behind every long line is a real cost: time lost, plans disrupted, or opportunities missed. We don't always see those costs. But we feel them.

Read the original article on Business Insider

Silicon Valley airport tests 'José,' an AI-powered robot to ease travel snarls

24 de Março de 2026, 13:00
José, the new humanoid robot at San Josè Mineta International Airport.
José, the new humanoid robot at San Josè Mineta International Airport.

San Josè Mineta International Airport

  • San José airport starts testing an AI robot called José to assist travelers.
  • The pilot test launched on Tuesday amid travel chaos at many US airports.
  • Some TSA workers have stopped coming into work due to a government shutdown.

One of Silicon Valley's main airports just made its newest hire, a robot named "José."

San José Mineta International Airport is turning to artificial intelligence to ease the strain of modern air travel, debuting "José," a humanoid robot, as some US airports grapple with staffing shortages and widespread delays.

Developed by Silicon Valley startup IntBot, José is designed to greet passengers, answer questions, and provide real-time updates while autonomously navigating busy terminals.

The robot will be stationed in SJC's Terminal B as part of a four-month pilot, "singlehandedly running his own gate," according to an email previewing the test that referred to José as the airport's "newest hire."

Airport officials said the launch highlights San José's role as a testing ground for emerging technologies to improve customer service.

"By piloting IntBot, we're exploring how artificial intelligence can enhance the passenger journey while reinforcing SJC's role as the gateway to Silicon Valley," said SJC Director of Aviation Mookie Patel.

The timing is notable. Airports across the US have been hit by long security lines and travel chaos, driven in part by many Transportation Security Administration workers not reporting to work during a partial government shutdown. With TSA agents going unpaid at the height of the spring break season, some airports have struggled to maintain normal operations.

José the robot represents a broader push to automate parts of the airport experience, from passenger assistance to information delivery.

SJC officials said the pilot will help evaluate how multimodal AI, combining vision, audio, and language, performs in real-world environments.

The future of air travel may include a robotic helping hand — and it can't come fast enough for weary vacationers stuck in long lines.

Sign up for BI's Tech Memo newsletter here. Reach out to me via email at abarr@businessinsider.com.

Read the original article on Business Insider

TSA lines are so bad at some airports that United and Delta are letting passengers move their flights

24 de Março de 2026, 12:49
Travelers are seen standing in long lines outside of Hartsfield-Jackson Atlanta International Airport in Atlanta, Georgia, United States on March 23, 2026
Travelers in long lines at Atlanta's Hartsfield-Jackson International Airport on Monday.

Nathan Posner/Anadolu via Getty Images

  • Houston and Atlanta airports are warning travelers of four-hour security lines.
  • Delta, United, and Allegiant have waived some fees to give passengers rebooking flexibility.
  • TSA agents have been calling out of work as they aren't being paid due to a government shutdown.

Some airlines are waiving change fees for passengers affected by hourslong waits at airport security.

Delta Air Lines, United Airlines, and Allegiant have issued advisories giving travelers more flexibility during the ongoing travel chaos. Most airlines eliminated most change fees after the COVID pandemic, but many still charge them for changes to basic fares.

Due to a partial government shutdown, TSA agents have been working without pay since February 14. As a result, more of them have been calling out of work.

As many as 10% of all TSA agents called out on several days last week, the Department of Homeland Security said. Immigration and Customs Enforcement agents have been deployed to some major airports.

The shutdown persists as Republicans and Democrats are at loggerheads over funding for the DHS. Republicans want to allocate billions more to ICE, but Democrats want it to be reformed in the wake of January's violence in Minnesota.

Here are the airlines that are offering waivers:

Delta Air Lines

In a travel advisory, Delta said that travel from its main hub, Atlanta's Hartsfield-Jackson International, "may be affected" by longer security wait times. The airport is advising passengers to allow at least 4 hours for domestic and international screenings.

Delta customers flying from Atlanta on Monday or Tuesday can rebook to travel on or before March 30, and the fare difference will be waived.

Within a year of the ticket being issued, passengers could rebook without a change fee but would still need to pay the fare difference. Or, they could apply any unused value of the ticket toward the purchase of a new one.

A Delta spokesperson said this only applies for people on flights originating from Atlanta, not connecting through the hub.

United Airlines

United issued an alert for Houston's George Bush Intercontinental Airport, saying travel "may be affected."

Tickets purchased on or before Sunday, for travel on Monday or Tuesday, can be rescheduled for a United flight until March 31. "Tickets must be in the same cabin and between the same cities as originally booked."

The airline didn't immediately respond to a request for comment on whether this was directly related to TSA staffing shortages. A banner on the airport's website on Tuesday said security wait times could exceed 4 hours.

Allegiant Air

Allegiant announced a "travel with confidence" policy that allows customers with new and existing tickets through the end of the partial government shutdown to change or cancel their flights at no extra charge.

This includes "no change fees for eligible bookings" and the "option to cancel and receive a refund without penalty."

JetBlue

"With the exception of Blue Basic, all JetBlue fares are flexible — meaning no change or cancellation fees for customers who want to adjust their travel plans ahead of time," an airline spokesperson told Business Insider.

Customers who miss their flight due to long security lines will be rebooked on the next available flight, they added.

JetBlue advises customers to arrive earlier than normal, and said that it's working closely with TSA and continues to monitor the situation.

Southwest

Southwest said it is rebooking passengers who miss their flights due to long TSA lines at no cost.

The airline added that customers are also being offered change waivers and that it's "accepting checked bags well in advance of scheduled flights."

Read the original article on Business Insider

2 pilots killed, LaGuardia Airport closed after Air Canada plane collides with vehicle

An Air Canada Express CRJ-900 sits on the runway after colliding with a Port Authority fire truck at LaGuardia Airport in New York, on March 23, 2026. Air Canada Express flight AC8646 originated from Montreal and collided with the fire truck during landing.
An Air Canada plane crashed with a ground vehicle while taxiing in LaGuardia airport.

ANGELA WEISS / AFP via Getty Images

  • Two pilots were killed after an Air Canada plane collided with a ground vehicle at LaGuardia Airport.
  • Photos from the scene showed the plane on the ground, at an angle, its nose severely damaged.
  • The airport will remain closed until at least 2 p.m. ET as federal investigators examine the incident.

An Air Canada aircraft collided with a ground vehicle at New York's LaGuardia Airport late Sunday, killing two pilots and forcing the airport to shut down as investigators examine the crash.

The Air Canada Express flight, a CRJ-900 operated by Jazz Aviation — a Canadian regional carrier that runs shorthaul flights on behalf of Air Canada — struck a Port Authority rescue and firefighting vehicle on the airfield shortly after landing, authorities said.

New York Port Authority Executive Director Kathryn Garcia told reporters early Monday morning that two pilots on board the aircraft were confirmed dead. New York Port Authority told Business Insider another 41 people were transported to the hospital, including 39 flight passengers and two officers.

Garcia said the fire truck involved in the collision was responding to a separate United Airlines aircraft that had reported an odor issue. Two officers in the truck were taken to hospital and are in stable condition with no life-threatening injuries, she added.

The airport will remain closed until at least 2 p.m. ET Monday to allow the National Transportation Safety Board to investigate, Garcia said, adding that federal investigators are already on-site.

Jazz Aviation said in a statement on its website that the plane was carrying 72 passengers and four crew members. The statement did not provide information about the number of injuries or deaths.

Air Canada has set up a helpline for friends and family of passengers on flight AC8646.

We have set up a phone line for friends and family of passengers on Air Canada Express flight #AC8646 on Mar. 22,2026; they can call 1-800-961-7099 for assistance.

— Air Canada (@AirCanada) March 23, 2026

The flight left Montreal around 10:35 p.m. E.T., and touched down at LaGuardia at 11:37 p.m., per data from flight tracking website Flightradar24.

"The airport is currently closed to facilitate the response and allow for a thorough investigation," the Port Authority spokesperson said in the statement.

Per Flightradar24, 271 flights at LaGuardia were canceled on Monday.

An Air Canada Jet sits on the runway at LaGuardia Airport, Monday, March 23, 2026, after colliding with a Port Authority vehicle in New York.
An Air Canada plane crashed at LaGuardia airport on Sunday.

AP Photo/Ryan Murphy

An air traffic control recording from LiveATC.net appeared to capture the moments before the collision. In the recording, a controller urgently instructs the vehicle to stop. A few minutes later, the controller announces there was an incident on the airfield.

The Federal Aviation Administration issued a ground stop notice for all planes at LaGuardia Airport, per a notice by the agency.

A New York City Fire Department spokesperson told Business Insider that the department had responded to a call at 11:38 p.m., about an incident involving a plane and a vehicle on the runway.

LaGuardia is one of the three major commercial airports serving New York. It said in an X post earlier on Sunday that "weather conditions have caused LGA Airport flight disruptions," and advised passengers to "check with your airline to determine the status of your flight."

LaGuardia served over 30 million passengers in 2025, per the Port Authority.

Read the original article on Business Insider

Uber's deal blitz to stop a robotaxi monopoly

22 de Março de 2026, 08:28
Dara Khosrowshahi
Uber CEO Dara Khosrowshahi

Kevin Dietsch/Getty Images

  • Uber has partnered with at least a dozen robotaxi players in the past few years.
  • The ride-hailing giant is spreading its bets in an industry that still has no clear winner.
  • The investments also stimulate a robotaxi economy that's not ruled by a singular player.

By Dara Khosrowshahi's telling, the robotaxi future doesn't belong to one company: Multiple vendors supply the fleet as driverless cars expand the market, and in the middle of it all, Uber stands as the demand gatekeeper.

The ride-hailing giant's latest deal blitz seems designed to ensure this is the future that materializes.

Uber announced three new robotaxi partnerships in the past few weeks with Zoox, Wayve-Nissan, and Rivian. In less than half a decade, the company has secured at least a dozen deals, including with WeRide, AVride, May Mobility, Momenta, Pony.AI, Wayve, Baidu's Apollo Go, Motional, and Lucid-Nuro.

Still, less than a half-dozen of Uber's partners have deployed fully driverless, paid robotaxi operations, and only one, Waymo, operates in the US. Uber has a joint deployment with Waymo in Atlanta, Austin, and Phoenix, but in other cities, Waymo is a competitor.

Uber's partnership spree is less about seeking the singular, dominant player of autonomous driving. Instead, analysts told Business Insider that Uber is ensuring multiple vendors can participate in the expensive business of robotaxis — fending off the real risk of a Waymo or Tesla scaling on its own — and giving itself a stake in the robotaxi economy by being the aggregator of choice.

"The more diversified the supplier base, the better for the network in the middle, which is Uber," Mark Mahaney, an Uber analyst for Evercore ISI, told Business Insider.

Uber's defense and offense

Uber abandoned its in-house self-driving division years ago. Today, the ride-hailing company is targeting partnerships, including companies that, unlike Waymo, have expressed no interest in making their own apps, such as Nuro and Hyundai's Motional.

Instead, it is going the partnership route to shape a multiplayer market with companies that have expressed no interest in developing their own apps, including Nuro and Hyundai's Motional.

Those partnerships are not just about hedging, said Lloyd Walmsley, an Uber analyst for Mizuho Financial Group. By joining the investor roster, a giant like Uber puts its stamp of approval on those companies, thus attracting other investors that can help fund a smaller outfit, he said.

"The bets they're making aren't that big relative to their market cap," Walmsley said of Uber. "So it's in their interest to put a little bit of capital out there that then attracts even more capital from third parties that will build the ecosystem for them."

Laura Major, the CEO of Motional, framed the stakes more bluntly. She told Business Insider that autonomy — and having multiple players — is "existential" for Uber.

"If there's one winner, that's going to be a problem for them," Major said. "I think it creates a huge risk if that robotaxi partner starts their own ride-hail service."

Uber's strategy, through that lens, is defensive. Waymo has shown it can offer commercial robotaxis with its own app and fleet maintenance, and Tesla remains a looming threat as it works on Robotaxi. If one or both companies can control the car, the software, and the customer relationship at scale, Uber's position weakens.

However, Uber's bets are also opportunistic. Walmsley said that if Uber can add more autonomous options that bring down the cost of human-driven rides, the company can increase demand, not just cannibalize the volume of trips that exist today.

Mahaney agreed that Uber's strategy can expand the total addressable market — in this case, the total pool of ride bookings Uber could eventually capture. He added that a larger group of partners could also help Uber secure more favorable deal terms.

One or two players could "probably extract pretty aggressive terms from Uber," Mahaney said. "If there are five to 10, then actually Uber gets more negotiating leverage."

Who will stay in the robotaxi race?

The gap between signing a partnership and putting thousands of safe, fully driverless cars on the road remains wide. Most of Uber's partners have yet to deploy a fully driverless, paid service.

Motional believes cost could be the decisive factor. Alan Hall, Motional's director of communications, said flashy demos and features will matter less than who can scale the cheapest and safest ride.

Mahaney, the Evercore ISI analyst, similarly said that having a few cars in one city proves far less than having a company that can sustain a large commercial fleet. Until then, Uber is placing bets on a field that still has no clear shape, he said.

"There are a lot of players out there," Major, the Motional CEO, said. "No one knows quite who's going to survive this phase."

An Uber spokesperson did not respond to a request for comment.

Read the original article on Business Insider

TSA agents who often live paycheck to paycheck haven't been paid in 5 weeks. Here's how much they usually make.

21 de Março de 2026, 05:01
TSA agents.
TSA agents have been working without pay for over a month. Many live paycheck to paycheck, with average annual pay between $60,000 and $75,000.

Mark Felix / AFP via Getty Images

  • TSA agents at US airports are working without pay amid a partial government shutdown.
  • Their salaries start around $40,000 annually and increase with time and experience.
  • Top-level TSA leaders and workers living in expensive cities can earn six figures.

For five weeks, the people screening passengers and bags at US airports have been working without pay as the government shutdown — the second in four months — stretches on.

It's hitting a workforce that often lives paycheck to paycheck on middle-class salaries and is turning to food banks and community donations to get by.

More than 300 Transportation Security Administration officers (TSOs) have left the agency since mid-February, compounding staffing shortages that have created hourslong lines at airports like Orlando, Houston Hobby, and Philadelphia.

"We know these are not highly paid jobs, and we know that from the last government shutdown that it's difficult for TSA agents to work on a sustained basis without getting any income," Henry Harteveldt, a travel analyst and the president of Atmosphere Research Group, told Business Insider. "The need to find supplementary jobs that will provide some type of income is completely understandable."

These screening officers receive modest pay but collectively have ensured that the US air travel system remains one of the world's safest and busiest in the quarter century since the 9/11 plane hijackings.

Most of the roughly 50,000 agents who interact with passengers daily start around $40,000 annually. They average "anywhere from $60,000 to $75,000" as they gain experience, a Department of Homeland Security spokesperson told Business Insider.

TSOs living in more expensive cities, including Chicago, Houston, and San Francisco, receive a locality-based pay boost that can put them into at least the high five figures before any bonus opportunities.

Beyond frontline officers, senior officials — like regional directors who oversee multiple airports and managers at TSA headquarters who typically don't screen bags — can make six figures.

However, all of that pay is now on hold until Congress reaches a deal to fund DHS, whose funding lapsed on February 14 amid an impasse over the Trump Administration's immigration crackdown. TSOs received their first $0 paycheck in mid-March.

Passengers wait in a long line in a parking garage at William P. Hobby Airport in Houston.
HOUSTON, TEXAS - MARCH 8: Airline passengers wait in long lines to get through the TSA security screening at William P. Hobby Airport in Houston, Sunday, March 8, 2026. The line stretched from the security checkpoint into the lower level baggage claim area to the lower level parking garage.

Brett Coomer/Houston Chronicle via Getty Images

How TSO pay works

According to TSA Careers — a non-government website that the agency directed Business Insider to for information — TSO pay is organized into pay bands D through L, roughly corresponding to the federal government's GS-5 to GS-15 scale for civil servants.

Each band is divided into 10 "steps" that reflect time in service and incremental pay increases, with employees able to reach Step 10 within their given grade in about 3 years. TSOs are promoted to higher pay bands based on seniority and performance and can earn more by working overtime, nights, and Sundays.

At the bottom, brand-new TSOs, classified as Band D (roughly GS-5 equivalent) at Step 1, earn about $35,000 a year before locality or bonus pay, per the table. Most US cities receive an additional 16.8% locality adjustment in 2026, putting the lowest earners at an annual salary of around $40,000.

That works out to roughly $19 per hour for a standard 40-hour workweek — two and a half times the federal minimum wage of $7.25 and greater than any state minimum wage.

According to the global statistics website World Population Review, $40,000 still falls below the cost of living for a single adult with no children in most states; median wages for full-time workers in the US are about $63,000 a year, per Bureau of Labor Statistics data.

Climbing the pay ladder — and living in more expensive cities — leads to higher wages for security screeners. At the top of the D band, for example, a Step 10 TSO in an airport with standard locality pay would earn about $52,300 annually, or about $25 per hour.

The table below shows the full range of what TSOs make across pay bands and steps before locality adjustments.

TSOs in about 50 higher-cost-of-living cities receive additional locality pay, with the largest being in San Francisco, where agents earn 46.3% on top of their base salary.

That would put a Band D Step 1 TSO new hire at about $50,500 a year in the Bay Area, after locality pay but before any extra income. Their Band D base salary caps out at about $65,600; Band E caps out at about $81,000.

A handful of other locations — including Seattle, Boston, Houston, Chicago, New York City, Los Angeles, San Diego, Hartford, Connecticut, Washington, DC, and Alaska — receive locality boosts of at least 30%.

For example, TSOs at the top of the E band in DC, with a 33.9% locality, make about $74,000 annually. New York TSOs with a 38% locality in the same band earn between roughly $59,000 and $76,500.

TSA agents can earn more by working overtime, nights, and Sundays.
TSA agents can earn more by working overtime, nights, and Sundays.

ANDREW CABALLERO-REYNOLDS / AFP

TSOs earn more by climbing the leadership ladder

Experienced TSOs with years on the job and strong performance can advance into higher pay bands associated with management, analytical, and supervisory positions.

For example, moving into the F band — which includes roles like Lead TSO or Security Training Instructor — would place that agent in a salary range of roughly $61,000 to $79,000.

Program analysts, who work behind the scenes to optimize TSA efficiency through strategic planning and coordination, can fall into the G band. In a standard locality, they make between roughly $74,000 and $96,000. Cities like Houston or Hartford would push into the six figures.

The highest earners include top TSA leadership, like Federal Security Directors (FSDs), who oversee operations at their assigned airports and can earn about $162,600 in base pay at the top of the K and L bands.

Locality pay puts this even higher. A Step 1 FSD in San Francisco would make about $183,000 a year, rising to roughly $238,000 at Step 10, per the table. In Los Angeles, the base salary would range from about $170,000 to $222,000.

Read the original article on Business Insider

Where TSA wait times are the longest, and how to check if your airport is impacted

Passengers wait in a check-in line at Ronald Reagan Washington National Airport.
Passengers wait in a check-in line at Ronald Reagan Washington National Airport.

REUTERS/Kylie Cooper/File Photo

  • Delays persist at TSA checkpoints across US airports due to the partial government shutdown.
  • As of Monday morning, Hartsfield-Jackson Atlanta Airport is advising travelers to show up 4 hours early.
  • Here's the latest on TSA delays, and how to check wait times before you travel.

If you're flying in the US, get ready to stand in line.

Airports across the US are continuing to see lengthy waits at security checkpoints as scores of TSA workers call out due to missed paychecks.

A partial government shutdown has left the Department of Homeland Security and its Transportation Security Administration unfunded and their agents unpaid at the height of the spring break travel season.

As many as 10% of all TSA agents called out on several days last week, DHS updates showed, with absence rates averaging as much as 20% in some airports. A DHS spokesperson told Business Insider that some airports, such as William P. Hobby Airport in Houston, had seen absence rates as high at 40.8%.

Security lines in affected airports are spiking unpredictably from day to day, and sometimes even from hour to hour.

"The current unpredictability is being driven by unpredictable staffing levels, basically, how many TSA officers are showing up for work on any given day," Sheldon H. Jacobson, the founder professor of engineering at the University of Illinois Urbana-Champaign and an expert on aviation security and airport security screening, told Business Insider.

"TSA officers have historically been cross-trained to do many different tasks, so the number that show up is the key factor," Jacobson said.

How long are the TSA delays?

Delays at TSA checkpoints across the US have been unpredictable, and some airports are changing how they're communicating with travelers.

As of Monday morning, Hartsfield-Jackson Atlanta International Airport, the world's busiest by passenger numbers, now displays the following message on its website: "Due to current federal conditions, passengers are advised to allow at least 4 hours or more for domestic and international screenings."

Atlanta has been among the worst-affected airports since the shutdown began, with over a third of TSA staff not showing up on some days.

The airport said there had been congestion at the international checkpoint as domestic travelers try to bypass long lines in the domestic terminal. The airport said domestic travelers should use the domestic checkpoints.

Passengers in line at Fort Lauderdale airport.
Passengers faced lengthy lines at Fort Lauderdale-Hollywood International Airport on Thursday, March 19.

Taylor Rains/Business Insider

At Houston's George Bush Intercontinental Airport, lines stretched over three hours on Sunday evening. As of Monday morning, the average wait time is 28 minutes.

Lines at checkpoints at JFK, the New York area's biggest airport, are running at 45 minutes on Monday.

JFK said it has "deployed additional customer care staff into terminals to help manage queues, assist passengers, and keep people moving as efficiently as possible."

As of Monday, Newark Liberty International Airport displays a message on its website that says security wait times may be "significantly longer than normal."

"Please allow for significantly more time and check with your airline for the current status of your flight," the message says.

Separate from TSA issues, LaGuardia Airport was closed early Monday after a plane collided with a vehicle. It will remain closed until at least 2 p.m. ET.

Denver, home of the fourth-busiest airport in the US, is experiencing wait times of 45 minutes on Monday. Dallas-Fort Worth lines are at 46 minutes.

At Los Angeles International Airport, the nation's fifth-busiest travel hub, waits were listed as "0" minutes.

Some airports have so far avoided the hourslong lines. Business Insider's Taylor Rains flew out of Las Vegas last week and saw minimal TSA lines.

The empty TSA line at Las Vegas airport.
The general and TSA PreCheck lines at Las Vegas airport were empty on Monday night.

Taylor Rains/Business Insider

The maximum wait time at Philadelphia International Airport was listed as 30 minutes on Monday, although some terminals were quicker.

How to check TSA wait times

The unpredictable delays mean travelers should plan for long waits even if their airport hasn't yet experienced problems.

The easiest way to avoid the stress of missing your flight is to give yourself extra time in the airport. Many airports are advising travelers this week to arrive up to three hours before their flight, even for domestic flights.

Many airports, including major hubs like Atlanta, Houston, JFK, Newark, Philadelphia, Dallas-Fort Worth, and Denver, have been posting TSA wait times live on their websites.

Long security lines at Houston Hobby Airport.
Flying this month? Budget extra time at the airport and consider investing in expedited security lanes.

Brett Coomer/Houston Chronicle via Getty Images

These can also provide more specific insights. For example, DFW's website shows the wait times at each checkpoint.

You can also use the MyTSA mobile app. It provides estimated wait times in 15-minute intervals based on average checkpoint data. The app, however, will use historical data if the live data cannot be retrieved. The TSA also says it is not "actively" managing its sites during the partial shutdown, and so the app may not always be updated.

How long will the TSA delays persist?

Transportation Secretary Sean Duffy said airport delays could get worse.

"As we get into next week and they're about to miss another payment, this is going to look like child's play, what's happening right now," Duffy said on CNBC.

Some airports could be forced to close, both Duffy and Adam Stahl, the TSA's acting deputy administrator, said.

Airports like Denver and Seattle have asked the public for food, gift cards, and basic supplies to support TSA staff working without pay.

Read the original article on Business Insider

TSA lines in Las Vegas aren't long. Casinos are donating food and basics to agents to keep it that way.

20 de Março de 2026, 04:02
Picture of John Flynn helping unload meals for TSA agents in Las Vegas.
John Flynn helping unload meals for TSA agents in Las Vegas.

MGM Resorts International

  • Some Las Vegas casinos are donating food and care items to local TSA agents working without pay.
  • An MGM Resorts International executive said its critical TSA staff work to keep tourists flowing.
  • Las Vegas has already seen a decline in visitors and revenue amid economic uncertainty.

As a government shutdown snarls air travel and stretches security lines, Las Vegas's biggest industry is stepping in to show its support for unpaid TSA agents.

MGM Resorts International — the largest casino company on the Las Vegas Strip with a large portfolio of hotels, including the Bellagio, MGM Grand, and Excalibur — sent meals and care packages to its local TSA agents who have been working without pay for five weeks.

MGM Senior Vice President of Global Security and Aviation John Flynn said the company has so far delivered 1,400 lunches to Harry Reid International Airport, with more planned in the next week. There are more than 1,000 TSA employees at LAS.

MGM volunteers bagging hygiene products for TSA agents.
An MGM spokesperson said company employees volunteered to help bag hygiene products for TSA agents.

MGM Resorts International

Flynn said it's critical that TSA agents are supported so they continue to show up for work to keep Las Vegas' travel industry moving. If travelers worry about long security lines getting home, they may think twice about booking a trip in the first place — potentially leaving hotel rooms empty and casino floors quieter.

"We're a city built on hospitality; we depend on travel and tourism," Flynn said in a recorded message shared with Business Insider. "To be able to keep the lines low and to be able to keep that tourism engine thriving, it all happens here at the airport. Without [TSA agents], we wouldn't have a seamless experience for our guests."

It appears the donations are helping. I flew through Las Vegas on Monday around 8 p.m. and saw virtually no line in either the general or TSA PreCheck queue. I also cleared PreCheck in less than 2 minutes.

The empty TSA line at Las Vegas airport.
The general and TSA PreCheck lines at Las Vegas airport were empty on Monday night.

Taylor Rains/Business Insider

Luke Nimmo, a Las Vegas airport spokesperson, told Business Insider that donations from MGM and community members "make a difference," and that wait times have been normal since the shutdown began over a month ago.

This is in stark contrast to some cities across the US, where lines have snaked around buildings and into parking garages for up to 3 hours. Airlines have had to delay flights to accommodate the lines; some passengers waited so long that they missed their plane altogether.

The chaos has popped up at seemingly random airports; it's unclear why, though spring break travel has exacerbated the problems at some of them. Hot spots like Houston Hobby, New York-JFK, and New Orleans airports have seen the worst waits.

Nimmo said Las Vegas also saw short lines during last year's shutdown thanks to "generous donations." Among them was MGM, which sent 700 meals and personal items like soap and mouthwash to TSA agents in November 2025.

Las Vegas airport has opened a "food and essentials" pantry stocked with non-perishable snacks, ingredients, toiletries, and baby and paper products for TSA and customs agents affected by the shutdown.

But Nimmo said inventory is low and has asked the community for more donations. Stocking non-food products helps agents save money on other basic necessities.

Food pantry at las vegas airport.
Las Vegas airport has a food pantry for employees but a spokesperson said its low on stock.

Harry Reid International Airport

TSA agents received their first $0 paycheck over the weekend and won't be paid until Congress reaches a deal to fund the Department of Homeland Security. DHS funding lapsed on February 14 amid a political fight over the Trump administration's immigration tactics.

It's unclear if any other casino companies have participated in TSA donations. The Wynn Las Vegas declined to comment; Caesars Entertainment did not immediately respond.

The timing of the shutdown and its subsequent chaos is especially sensitive for a tourism-driven city already navigating economic uncertainty and shifting travel demand.

Gaming revenue is up, but restaurants, retailers, and bars are suffering from declining visitor numbers. The Las Vegas Convention and Visitors Authority says the area saw a 7.5% decline in tourists — roughly 3 million people — in 2025, the city's largest drop outside the pandemic.

Analysts attribute the decline in part to budget-conscious travelers feeling the pinch amid inflation and the city's growing nickel-and-dime fees and surcharges. The city is also hosting fewer Canadians who have canceled their travel plans due to political tensions with the US.

Several airports are asking for TSA donations

Airports across the US have called on the community to help TSA agents working without pay. Denver International Airport and Seattle-Tacoma International Airport have set up donation boxes for gift cards and household essentials.

Many smaller airports like John Glenn Columbus International Airport in Columbus, Ohio, Eastern Iowa Airport in Cedar Rapids, and North Central West Virginia Airport near Clarksburg have similarly posted on social media asking for donations.

Denver and Columbus airports suggested gift cards for gas and grocery stores, but asked that they be no more than $20 and specified that they cannot accept Visa gift cards.

The gestures of goodwill are reminiscent of when airline pilots, flight attendants, and their respective unions sent pizza and other goodies to air traffic controllers working without pay during the 43-day-long shutdown in October and November last year.

This shutdown has not affected the pay of air traffic controllers, who work for the Federal Aviation Administration under the Department of Transportation, which is funded and open.

Read the original article on Business Insider

Why TSA agents aren't getting paid right now — and what it will take to change that

17 de Março de 2026, 05:47
TSA agents assisting travelers at Ronald Reagan Washington National Airport in Arlington, Virginia, on March 13, 2025.
TSA agents have been working without pay for the last month as the result of a partial government shutdown.

Annabelle GORDON / AFP

  • TSA agents have gone unpaid for the last month, causing delays at some airports.
  • That's because of the ongoing DHS shutdown, spurred by disagreements over ICE funding.
  • Here's where things stand with the ongoing partial government shutdown.

If you've been to the airport in the US lately, you may have encountered long lines at security.

That's because Transportation Security Administration (TSA) agents have been working without pay since mid-February.

Some of those agents, fed up with the situation, have begun calling in sick or even quitting, according to the agency.

So, why aren't agents getting paid?

A long but largely ignored partial government shutdown

You may not have realized it, but the US has been in a partial government shutdown since February 14. It's already the third-longest shutdown in American history.

A "shutdown" occurs when lawmakers in Washington fail to pass a bill to fund a portion of the government. The longest-ever shutdown occurred in the fall and lasted 43 days.

But this one's different because every department has been funded for the rest of the fiscal year, except one: the Department of Homeland Security.

That department oversees several agencies, including not just TSA, but also the Federal Emergency Management Agency (FEMA), the Coast Guard, and — most significantly — Immigration and Customs Enforcement (ICE) and Customs and Border Protection (CBP).

It all goes back to Minneapolis

Just a couple of months ago, none of this seemed like it would happen. Then, Alex Pretti was shot by border patrol officers in Minneapolis on January 24.

Pretti's death, along with the fatal shooting of Renée Good two weeks earlier, led to outrage among Democrats on Capitol Hill, who demanded reforms to both CBP and ICE before they would agree to fund the agencies any further.

While Republicans have a majority in both chambers, the Senate's 60-vote "filibuster" rule means that Democratic votes are needed to pass major funding legislation, given that there are just 53 GOP senators.

The Pretti shooting happened just before a package of government funding bills, including the bill to fund DHS, was set to come up for a vote.

Lawmakers in both parties ultimately agreed to strip DHS funding from the package and pass the rest, and there was only a brief shutdown at the end of January, largely due to timing.

That kicked off negotiations between Democrats and Republicans over DHS funding, which have largely stalled in recent weeks.

Where things stand right now

TSA lines at William P. Hobby Airport in Houston.
TSA lines at William P. Hobby Airport in Houston.

Courtesy of Houston Airports

Democrats have laid out a series of demands for ICE and CBP, including ending roving patrols and tightening arrest warrant rules, increasing accountability measures for ICE, including independent investigations, and adding body cameras and removing masks from ICE officers.

Republicans have publicly rejected many of those points, and while the two sides have exchanged proposals, negotiations have largely stalled.

In the meantime, Democrats in both the House and the Senate have begun to press for bills that would fund DHS except for ICE and CBP.

In a letter to colleagues sent on Monday, House Minority Leader Hakeem Jeffries announced that Democrats would try to force a vote on a bill to do just that in the coming weeks.

Meanwhile, Senate Democrats have tried to pass similar legislation, but have also been blocked.

Republicans have largely objected to these efforts out of concern that, should those bills pass, Democrats will have little incentive to continue negotiating on ICE and CBP, potentially leaving those agencies without funding in the long term.

Read the original article on Business Insider

Southwest is pulling the plug on flights from Chicago O'Hare and Washington Dulles

16 de Março de 2026, 12:59
A Southwest Airlines Boeing 737-800 jet flies past the U.S. Capitol dome as it comes in for a landing at Ronald Reagan Washington National Airport on Tuesday, May 7, 2024.
A Southwest Airlines jet flies past the Capitol as it prepares to land at Reagan National Airport.

Bill Clark/CQ-Roll Call, Inc via Getty Images

  • Southwest Airlines will no longer serve Chicago O'Hare and Washington Dulles starting June 4.
  • It will still fly from Chicago Midway, Baltimore/Washington International, and Reagan National.
  • Midway and Baltimore are Southwest hubs, but it has a small presence at O'Hare and Dulles.

Southwest Airlines is retreating to its strongholds.

It announced late last week that it will no longer fly from Chicago O'Hare and Washington Dulles Airports starting June 4.

The move is part of its "ongoing efforts to refine its network," it added.

However, it said there won't be any "significant changes" to flight availability from the cities because it's still operating at other nearby airports: Chicago Midway (MDW), Baltimore/Washington International (BWI), and Washington Reagan National (DCA).

O'Hare and Dulles are both popular international airports, ranked third and 22nd in the US, respectively, by passenger numbers. That heightened competition drives up operating costs and gate fees, which isn't ideal for a budget carrier like Southwest.

Meanwhile, Midway is a major hub for Southwest. It carries over 90% of passengers there, according to the Bureau of Transportation Statistics.

Data from the aviation analytics firm Cirium shows over 6,000 Southwest flights scheduled from there this month. That's more than 13 times as many as from O'Hare.

"We are confident we can serve Chicagoland from our long-standing base at Midway, where we will continue to offer service to more than 80 destinations, including the 15 markets we serve from O'Hare," the airline said.

It comes as United Airlines and American Airlines are fighting for dominance at O'Hare. The former is increasing its flight schedule and working to acquire two gates from Spirit Airlines' bankruptcy proceedings.

Southwest said that operating from O'Hare "continues to be challenging." It only started flights there in 2021.

In and around the nation's capital, the airline is similarly exiting an airport where it has a weaker presence.

Cirium data shows just 93 Southwest flights scheduled from Dulles this month: Twice daily to Denver, and once a day to Phoenix.

United Airlines is the main player there with a majority of the market share.

Meanwhile, Southwest operates nearly three-quarters of flights from Baltimore. It's the second-biggest airline at Reagan National, behind American on 27%, according to the Bureau of Transportation Statistics.

Southwest said it is "the largest carrier in the Washington area in terms of passengers carried."

It will offer up to 271 departures to 79 nonstop destinations from DCA and BWI, it added.

Frontline employees at O'Hare and Dulles will be able to bid for positions at other airports where Southwest operates, the airline said.

Read the original article on Business Insider

Charts show how the Iran war has pushed ticket prices sharply higher on 3 major US airline routes

13 de Março de 2026, 14:53
The departure gate of Terminal 1 at JFK International Airport is seen in New York on August 15, 2025.
Delta Air Lines' service from New York's JFK Airport (pictured) to London Heathrow is up from $285 to $553 over a month.

CHARLY TRIBALLEAU/AFP via Getty Images

  • War in the Middle East has pushed fuel costs, and therefore airfares, sharply higher.
  • Business Insider charted the increase in ticket prices for three major flight paths in recent weeks.
  • Fares from New York to LA, New York to London, and from the US mainland to the Caribbean have jumped.

Your next flight could be twice as expensive because the Iran war is causing volatility in oil prices.

Brent crude is up more than 50% over the past month, to around $101 a barrel. Jet fuel costs are rising faster. The Argus US Jet Fuel Index is up 72% over the same period.

That spells difficulty for airlines because jet fuel is typically their biggest expense after labor. While many airlines around the world hedge against fuel costs, most American ones do not.

Using data from Deutsche Bank, Business Insider charted rising airfares in three major markets.

The data looks at the lowest available published fares 21 days in advance of the flights. The published fare doesn't necessarily mean a ticket has been purchased for that amount, the Deutsche Bank research analysts said.

Cross-country flights, often known in the industry as transcontinental flights, have seen the biggest week-over-week spike — more than double, on average.

New York to Los Angeles is the country's busiest domestic route, with a capacity of 3.4 million seats out of JFK Airport last year, according to OAG data.

A line chart shows the prices of airfares between February 27 and March 27 for transcontinental flights

The average price of a transcontinental flight has risen from $167 to $414, Deutsche Bank's analysis showed. In the past week, the average has spiked 107%.

United Airlines is offering flights from Washington Dulles Airport to San Francisco for $502, up from $149 a month ago.

International business travellers are also seeing flight prices rise.

New York to London is the country's most popular international route, and the 10th-busiest in the world. Nearly 4 million seats were scheduled on flights between JFK and Heathrow last year, per OAG.

A line chart shows the prices of airfares between February 27 and March 27 for flights from New York to London

While the average Transatlantic flight is some 40% more expensive than a month ago, there are bigger rises for the New York-London route. However, it also appears more volatile here with a big dip last week.

Delta Air Lines' service is up from $285 to $553 over the past month, while United's is up to $846. That's a 177% rise compared to a week earlier, according to Deutsche Bank's analysis.

There's bad news for vacationers, too.

Flights to the Caribbean on March 27 are up 58% on average compared to a week before.

A line chart shows the prices of airfares between February 27 and March 27 for flights from the US to the Caribbean

JetBlue's flight from New York to Santo Domingo, Dominican Republic, has risen from $165 to $566 on March 27.

Compared to a year earlier, that's a more than fourfold rise, Deutsche Bank found.

Southwest Airlines' flight from Baltimore to Montego Bay, Jamaica, has more than doubled over the past week. And Alaska Airlines' service from Los Angeles to San Jose, Costa Rica, is up 40% compared to a week earlier or 120% versus a year ago.

Read the original article on Business Insider

TSA delays: Which airports have long lines, and how to check the wait times

Travelers wait in line at Chicago O'Hare airport
Travelers across the US faced longer than usual security lines this week.

Peter Zay/Anadolu via Getty Images

  • Airport security checkpoints in the US are under pressure due to the partial government shutdown.
  • Many now-unpaid TSA agents are skipping work or even quitting, causing long lines and wait times.
  • Here's the latest on TSA delays, and how to check wait times before you travel.

If there's anything that can bring Americans together to demand government action, it's long lines at airport security.

Those lines persisted at airports across the US this week as a partial government shutdown left the Department of Homeland Security and its Transportation Security Administration unfunded and their agents unpaid at the height of the spring break travel season.

Airports are now telling passengers to arrive up to three hours early to clear security in time for their flights.

The TSA on Sunday called on Congress to resolve the impasse over the immigration enforcement policies that have left the DHS unfunded for a month. The agency said hundreds of unpaid agents have quit.

"3+ hour TSA lines for travelers. 300+ TSA officers who have quit. A $0 paycheck for those continuing to serve. Enough is enough," the agency said in an X post on Saturday.

A group of airline CEOs also sent a letter to Congress on Saturday calling on Republicans and Democrats to figure it out. "Americans —who live in your districts and home states — are tired of long lines at airports, travel delays, and flight cancellations caused by shutdown after shutdown," the letter, which was signed by the CEOs of Delta, United, American, JetBlue, and others, says.

By early Tuesday morning, lengthy lines were still present at several airports, though they had calmed at some locations that had seen long lines over the weekend.

Hartsfield-Jackson Atlanta International Airport, the world's busiest by passenger numbers, had lines as long as 90 minutes at some domestic security checkpoints early on Tuesday morning, having seen waits of up to 2 hours over the weekend.

In a Monday X post, the airport encouraged travelers to allow extra time for screening and to arrive at least 3 hours before their flight. Many flights also faced lengthy delays or cancellations due to a major storm.

Please continue to monitor our official social channels for any additional information. Safe travels. ✈️ pic.twitter.com/OeVL0rMoOP

— Atlanta Airport (@ATLairport) March 16, 2026

Lines at some checkpoints in the New York area's two biggest airports, JFK and Newark, were both around 30 minutes long early Tuesday.

At Dallas-Fort Worth, waits varied by checkpoint, ranging from over 20 minutes to as short as 2 minutes.

Austin-Bergstrom International was one of the worst-affected airports over the weekend, due in part to an influx of travelers for the SXSW festival.

The airport's social media channels are posting frequent updates about how busy TSA lines are, showing long lines in the terminal building on Tuesday morning.

Here’s a live look at Checkpoint 1👇

Use this checkpoint for:

✔️General Screening
✔️Known Crew Member
✔️Priority/Premium Screening
✔️ADA Screening
✔️CLEAR for General Screening pic.twitter.com/qUsytBGnmB

— Austin-Bergstrom International Airport (@AustinAirport) March 17, 2026

While busy, Austin appeared to have calmed down compared to the end of last week and the weekend. Photos and videos shared by travelers over the weekend showed lines stretching from the terminal building into the parking lot.

To ensure passengers clear security in plenty of time, many airports are telling passengers to leave longer than usual to get through. Dallas-Fort Worth Airport told travelers to allow at least 2 hours for domestic flights, while Austin advised leaving 2.5 to 3 hours.

How to check wait times

Travelers wait in line at New York's LaGuardia airport.
Travelers wait in line at New York's LaGuardia airport.

Cadie Thompson/Business Insider

The easiest way to avoid the stress of missing your flight is to arrive as early as you can. Many airports are advising travelers this week to arrive up to three hours before their flight.

To check TSA wait times, many airports, including major hubs like Atlanta, Houston, JFK, Newark, Philadelphia, Dallas-Fort Worth, and Denver, post them live on their websites.

These can also provide more specific insights. For example, DFW's website shows the wait times at each checkpoint.

While broadly reliable, some airport websites aren't always accurate. On Monday, Atlanta Airport said the feature was "currently unavailable due to a technical issue," although it was later fixed.

You can also use the MyTSA mobile app. It provides estimated wait times in 15-minute intervals based on average checkpoint data. The app, however, will use historical data if the live data cannot be retrieved. The TSA also says it is not "actively" managing its sites during the partial shutdown, and so the app may not always be updated.

Read the original article on Business Insider

❌